Americans with Disabilities Act (ADA)

Reasonable Modifications

On March 13, 2015, the US DOT issued a Final Rule under the ADA and Section 504 of the Rehabilitation Act of 1973 that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities. METRA Transit System shall make reasonable modifications to policies, practices, or procedures when such accommodations are necessary to avoid discrimination on the basis of disability unless METRA Transit System can demonstrate that making the accommodations would fundamentally alter the nature of the service, program, or activity or result in an undue financial and administrative burden.

More Information / Reasonable Modification Request Form
Póliza de modificación razonable

ADA Compliance

In compliance with the Americans with Disabilities Act of 1990, the Columbus Consolidated Government/METRA Transit System operates all of its programs and provides public transportation services without regard to disability.

How to file an ADA Complaint

Any individual who believes they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of their disability may file a formal complaint with METRA Transit System through the following means:

To file a complaint directly with METRA, please fill out the ADA Complaint Form in the link below. Please note that a complaint must be filed within 180 days from the date of the alleged discrimination.

ADA Complaint Form
Formulario de reclamo de ADA

To File an ADA complaint with METRA

By Mail:
METRA Transit System
814 Linwood Blvd,
Columbus, GA 31904

By Phone:
(706) 225-4581

By Email:

To File an ADA complaint using 311

By Phone:
3-1-1 (if you are in Columbus/Muscogee County)
(706) 653-4000 (for cell phones or if you are outside of Muscogee County)

By Email:

If you believe that you have been discriminated against by METRA Transit System and wish to file a complaint with the Federal Transit Administration’s (FTA) Office of Civil Rights, then please contact:

By Mail:
Federal Transit Administration
ATTENTION: Region IV Civil Rights Officer
230 Peachtree St. N.W., Suite 1400,
Atlanta, GA 30303

By Phone:
(404) 865-5600