Dial-A-Ride/ADA Paratransit

METRA provides ADA Complementary Paratransit Service to eligible persons with disabilities who are, because of their disability, unable to board, ride or disembark from an accessible vehicle in METRA's regular bus service. Service is provided with special lift-equipped buses on a curb-to-curb, shared ride basis.

Eligibility

Individuals having mobility limitations may be eligible for Paratransit Service on a temporary or permanent basis. Call METRA's Eligibility and Certification staff at (706) 225-4596 for more information about the service.

Visitors that have been certified by another transit system in another city are authorized to use METRA's Paratransit Services and are subject to METRA's operating requirements. Visitors are asked to call METRA at (706) 225-4596 to obtain temporary eligibility prior to scheduling a reservation.

Rider's Guide & Application

METRA ADA Paratransit Rider's Guide
METRA ADA Paratransit Application Form
En Español: Formulario de solicitud de METRA ADA Paratransit

Make a Reservation

Certified individuals having a METRA ADA Photo Identification Card may call METRA's Paratransit Reservation Office to schedule a ride.

Paratransit Service is an advanced reservation service. Same day requests cannot be accommodated.

Paratransit Reservation Office
Open Monday - Friday
From 8:00 AM - 5:00 PM
Call (706) 225-4596 *

* Phone messages can be left on Sundays.
Service Area

Service is restricted to the ADA designated service area within Columbus along a 3/4 of a mile corridor located on each side of all fixed bus routes and in 3/4 of a mile radius of each station.

Service Details
Operates Monday - Saturday
From 4:30 AM - 11:30 PM **
View a Map of Our Service Area

** Holiday service hours will be same as the Fixed Route service. View our Holiday Schedule.
Fare / Swipe Cards

The one-way fare is $2.50 per person, payable by cash, stored value swipe cards, or Value Cards (a.k.a. Smart Card).

METRA's Reduced-Fare Cards are not accepted on Paratransit Service.

$12.50
5 rides
$2.50 per one-way ride
$22.50
9 rides
$2.50 per one-way ride
$5.00
Smart Card
Reloadable card

For more information, or if you have questions, please call METRA's information line at (706) 225-4673.