Dial-A-Ride/ADA Paratransit

METRA’s ADA paratransit service, “Dial-A-Ride,” provides origin-to-destination public transportation to eligible persons whose disabilities prevent them from using the fixed route bus for some or all trips. Dial-A-Ride is provided according to the U.S. Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations.

Service Area and Reservations

Dial-A-Ride service is an advance-reservation, shared-ride service provided within 3/4 of a mile of METRA’s bus routes provided when METRA’s buses operate. Current non-holiday service hours are:

Monday - Saturday

4:30 AM - 8:30 PM, with last pick-ups at 7:30 PM

Two categories of service are available: ADA service and premium service.

View a Map of Our Service Area »

ADA Service

ADA reservations can be made up to 14 days before travel and up to the day before travel by calling METRA at (706) 225-4596. The ADA permits METRA to offer pickup times one hour before or after rider trip requests, with some restrictions. See Dial-A-Ride rider guide for more information.

Premium Service

Premium service reservations can be made one day before traveling, Mondays through Fridays. On Saturdays and the day before holidays, reservations can be made 2–3 days before traveling. METRA may offer pickup times more than one hour before rider trip requests based on how much space is available on the ADA service. METRA may also place rider trip requests on a waiting list.

Eligibility

Individuals with disabilities that prevent them from traveling to/from bus stops or riding the bus must first apply to METRA for Dial-A-Ride eligibility. Contact METRA's Eligibility and Certification staff at (706) 225-4596 for more information. You may download the application and instructions here:

METRA Dial-A-Ride Application Form
En Español: Formulario de solicitud de METRA Dial-A-Ride

Visitors

METRA’s policy regarding visitors is based on the ADA regulations (49 CFR 37.127(a-e)) and is for individuals with disabilities who reside outside METRA’s jurisdiction, plan to be in the area, and need Dial-A-Ride service temporarily, and have been certified by another transit system in another city are authorized to use METRA's Paratransit Services and are subject to METRA's operating requirements. Visitors are asked to call METRA at (706) 225-4596 for more information.

For More Information Regarding Reservations:

Note: Same day requests cannot be accommodated.

Please contact METRA’s Paratransit Reservation Office

Open Monday - Friday

From 8:00 AM - 4:30 PM

Call (706) 225-4596^*

Fare / Swipe Cards

The one-way fare is $2.50 per person, payable by cash, stored value swipe cards, or Value Cards (a.k.a. Smart Card).

METRA's Reduced-Fare Cards are not accepted on Paratransit Service.

METRA's Dial-A-Ride Rider's Guide:

METRA Dial-A-Ride Rider's Guide