How to Manage Your Tickets

Ticketmaster

Looking for assistance in managing your digital tickets? We’re here to help!

Ticketmaster App on iPhone or iPad
Visual depiction of the process described below for iOS devices.

Open your Ticketmaster App

  • Tap the menu icon on the top left of the screen and click "My Tickets".
  • Sign in and tap on your order.
  • Click "View Barcode" to access your tickets.
  • Present barcode to get scanned for entry and you're in!
Pro tip: Add your ticket(s) to your phone's "wallet" and have a fully charged battery.

Ticketmaster App on Android Devices
Visual depiction of the process described below for Android devices.

Open your Ticketmaster App

  • Tap the "My Events" icon at the bottom of the screen.
  • Sign in and tap on your order.
  • Click "View Barcode" to access your tickets.
  • Present barcode to get scanned for entry and you're in!
Pro tip: Add your ticket(s) to your phone's "wallet" and have a fully charged battery.

Ticketmaster Mobile Website

Open web browser app and go to ticketmaster.com

Visual depiction of the process described below for Android devices.
  • Tap the menu icon on the top left of your screen and click “My Tickets”.
  • Sign in and tap on your order.
  • Click "View Tickets" to access your tickets.
  • Present barcode to get scanned for entry and you're in!
Pro tip: Add your ticket(s) to your phone's "wallet" and have a fully charged battery.

Third Party Ticket Sellers

Unfortunately, Columbus Civic Center is unable to refund or reprint tickets that were purchased via third party or resale sites. Please contact your point of purchase for assistance in those cases.

How to Transfer Tickets

Headed to the show or game with friends or family? Transferring tickets from your account is the quick, safe and easy way to meet inside the venue. Whether you bought tickets for friends or want to give tickets away when you can’t make it, we’ve got you covered.

Individuals receiving a ticket transfer must have a Ticketmaster account. If they do not have an account, they can easily create one when they accept the tickets. Once tickets are accepted by the other party you can no longer manage them.

Transfer with the Ticketmaster App - only applicable for Ticketmaster online purchasers

  1. Open the Ticketmaster App and sign in to your account.
  2. Navigate to My Events and select the event to view your tickets.
  3. Tap Transfer.
    NOTE: If the Transfer button is grayed out, your tickets are not eligible for transfer.
  4. Select the tickets you'd like to transfer and tap Transfer To.
  5. Enter your recipient's information, including their mobile number or email address and an optional note.
    TIP: If a mobile number is entered, a link to claim the ticket will open within a text message–all you need to do is press send! If an email address is entered, a link to claim the ticket is sent via an email message.
  6. Tap Transfer Ticket

Your transferred tickets will show as sent. When your recipient has accepted them, the ticket will show as claimed. You will receive an email confirming the ticket has been accepted by your recipient. After a successful transfer, the ticket is no longer valid for entry from your account.

Learn more about Accepting Transferred Tickets.