311 Citizen Services

FREQUENTLY ASKED QUESTIONS

  • What department should I contact if I have a question, request for service, register a complaint and/or offer a suggestion?
  • Contact 311 Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org.
  • If someone wishes to be placed on the Public Agenda to appear before Council, what department should they contact?
  • Contact the Clerk of Council's Office by calling (706) 653-4013, or complete the on-line Council Appearance Form.
  • When are my pick-up days for garbage, recycling, waste, limbs, and bulky items for my street?
  • This depends on your address. Click here to view the Waste Collection Schedule. Contact 311 Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org, and a Citizens Service Representative can assist you with that information. Holiday schedules and additional information can be found on the Public Services' Waste Management Division web page.
  • How does a business obtain a solid waste permit?
  • Contact the Finance Department's Revenue Collection Division, at (706) 653-4100, to complete the solid waste permit application and remit appropriate fee for each thirty-two gallon container in use, to receive the required decal.
  • How can I request a Recycle Bin?
  • Contact 311 Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org.
  • What time on my pick-up day does my trash need to be placed on the curb?
  • 7:30 AM
  • Why will the City NOT remove any part of a cut down tree?
  • The City Ordinance, code section 13-167.2(6)(7) states that "All trees cut or cleared must be disposed of by the owner or agent." However, trimming/pruning from trees and shrubbery will be picked-up by the City in the event that they are no longer than four (4) feet in length and six (6) inches in diameter.
  • What is the fee for garbage collection?
  • $17.00, which is included on your water bill.
  • What is the procedure for applying for a reduced garbage rate?
  • A citizen can contact the Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org.
  • Do you pick-up construction materials?
  • No, according to the City Ordinance Sec. 13-167.8 Columbus, Georgia, shall not be responsible for the collection and hauling of construction or demolition wastes originating from private property preliminary to, during, or subsequent to the construction of new, remodeled, or renovated structures. Said materials shall be removed by the contractor, owner, lessee or occupant of said property.
  • I need to pay traffic and/or parking ticket(s). What department handles this and where is it located?
  • Recorder's Court handles all traffic tickets issued by the Columbus Police Department and Georgia State Patrol (if issued in Muscogee County), located at 702 10th Street; Phone number: (706) 653-4256. To pay tickets issued by Columbus State University, Fish/Game (Georgia Department of Natural Resources) or Sheriff's Office contact the Sheriff's Office, located in the Government Center, Tower - 4th floor. Phone number: (706) 653-4225. Parking tickets issued by METRA Parking Enforcement are paid through METRA Parking Management, located at 919 Broadway. METRA tickets may be paid on-line by using the METRA direct e-payment system.
  • How do I go about getting a handicapped parking permit?
  • The Tag Office handles handicapped parking permits. The Tag Office is located at the Government Center, East Wing - Ground floor. Forms can be picked up in the Tag Office. Once the forms have been completed and notarized by a physician, return completed form to Tag Office for handling.
  • What method of payment does the Muscogee County Tax Office accept?
  • Cash, money order and/or personal check drawn at a local bank.
  • Where do I call to report potholes in the road?
  • Contact 311 Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org.
  • What department should you contact for a temporary street closing permit?
  • Contact the Columbus Police Department by calling (706) 653-3100.
  • I would like to place my business on the City's bid list, what department should I contact?
  • Contact the Finance Department's Purchasing Division by calling (706) 653-4105. Vendor registration forms are also available.
  • Where can I get a copy of the City's Budget?
  • You can get a copy from the Columbus Library, Clerk of Council's Office or the Finance Department. You can also access the current budget by visiting the Finance Department's website at www.ColumbusGA.org/Finance/.
  • Is my property in a flood zone?
  • You can contact the Engineering Department to determine if your property is in a flood zone by calling (706) 653-4441.
  • Who should I contact to report old dilapidated abandoned houses?
  • Contact 311 Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org.
  • Where do I call to report an unkempt yard?
  • Contact 311 Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org.<
  • How tall do weeds/grass have to grow to be in violation of the City Code?
  • Any grass and/or weeds 18 inches tall and within 100 feet of a main building is in violation of the City Code (Sec. 13-113). If the overgrown weeds are more than 100 feet from a house/business, it is not in violation of the City Codes. Fines and fees are determined by the Judge on an individual basis.
  • What department should I contact to obtain a permit to erect a sign?
  • Contact Inspections and Code by calling (706) 653-4126.
  • I have a dead animal. What do I need to do to have it removed?
  • Call the Animal Care & Control Center by calling (706) 653-4512 or the Citizens Service Center by calling 3-1-1 or (706) 653-4000, enter an online request, or send an e-mail to CitizensServices@columbusga.org.
  • What department handles senior programs?
  • Contact the Parks & Recreation Department by calling (706) 653-4176.
  • What department should I contact to obtain a copy of a Divorce Decree?
  • Contact the Clerk of Superior Court, Government Center, Tower - 2nd floor, by calling (706) 653-4370.
  • Where can I obtain a copy of a birth certificate/death certificate?
  • Birth and death certificate are not administered by the Columbus Consolidated Government. Contact the State of Georgia's Health Department, located in Columbus at 2100 Comer Avenue, by calling (706) 321-6300.