Our Mission is to provide quality customer service, to enhance the relationship between the citizens of Columbus and their local government and to promote the City of Columbus' commitment to community service by providing direct access to a call center designed to receive, relay, monitor and manage citizen requests and insure the delivery of quality citizen service, by quality people.

Our Goal is to provide complete, accurate and timely information to citizens and employees regarding complaints, inquiries and requests for information.


The Columbus Consolidated Government 311 Citizens Service Center is your link to local government and City services. Whether you have a question, would like to request a service, need to register a complaint, or would you like to offer a suggestion, the Columbus Consolidated Government 311 Citizens Service Center can give you an answer.

When you are not sure who to call, Call 3-1-1 or 706-653-4000.

311 is Columbus' one number for government information and non-emergency services. Whether you are a resident, business owner, or a visitor, all the resources of the Columbus Consolidated Government are just a phone call away.

  • 311 allows citizens to call one easy-to-remember number to receive information and have    access to City government services.
  •  All calls to 311 are answered by a live operator, Monday through Friday 7:00 AM - 5:00 PM.