Americans with Disabilities Act

Bus Routes:

Americans with Disabilities Act (ADA)

On March 13, 2015, the US DOT issued a Final Rule under the ADA and Section 504 of the Rehabilitation Act of 1973 that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

ADA Complaint Form

In compliance with the Americans with Disabilities Act of 1990, the Columbus Consolidated Government/METRA Transit System operates all of its programs and provides public transportation services without regard to disability. Anyone who believes that they have been subject to unlawful discriminatory practice due to a disability by METRA transit System has the right to file an ADA complaint with the City of Columbus. The complaint must be filed within 180 days from the date of the alleged discrimination.

ADA Complaint Form

Reasonable Modification

METRA Transit System shall make reasonable modifications to policies, practices, or procedures when such accommodations are necessary to avoid discrimination on the basis of disability unless METRA Transit System can demonstrate that making the accommodations would fundamentally alter the nature of the service, program, or activity or result in an undue financial and administrative burden.

More Information / Reasonable Modification Request Form